Refund policy
Returns Made Easy!
Don’t love it? Return it for a full refund or store credit within 30 days of delivery via our Returns Portal.
Free & Fast In-person Returns with Happy Returns
- Visit any Happy Returns Bar location - thousands available nationwide
- No box or label needed
- Start your return online to receive your QR code and instructions
- Please allow up to 5 business days for the refund to appear on your original method of payment.
OR
Mail-In Return ($6.95 Restock Fee)
- Start your return online and choose the "Mail" option to receive a prepaid shipping label
- Print the pre-paid shipping label, attach it to the shipping box, and remove any old labels if possible
- To ensure we can track your return and issue a refund, please use only our prepaid label, as we're unable to process lost returns sent with other labels
- A $6.95 restocking fee applies per order and will be deducted from your refund
- Please allow up to 21 days for a refund to be processed and refunded to your original method of payment.
FAQs & Tips
Need help getting started? Contact Us - we're happy to assist!
- Once your return has been received and processed, you'll receive an email confirmation that your refund has been issued.
- We do not offer exchanges at this time. However, our Customer Service team is happy to help you place a new order, or you're welcome to place one on your own at any time.
- Be sure to use a shipping method that provides a tracking number. We're unable to issue refunds for returns without tracking.
- If it's been more than 21 days and you haven't received a refund or confirmation email, please Contact Us.
Eligible Items:
- Items must be unworn, in new condition, and in their original shoeboxes
- Final sale items and e-gift cards are not returnable
- Original Shipping is non-refundable.
Paperless Shipping:
We’ve gone paperless. There’s no packing slip in your box, but if you have questions or need to make a return, visit our Help Center or contact Customer Service anytime.