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Shipping rates & policies

SHIPPING RATES AND POLICIES

Please note all orders ship via UPS and are subject to UPS service levels.

We cannot be responsible for delays in UPS service.

Please note warehouse does not ship on weekends or major holidays.

Expedited orders MUST be submitted no later than NOON ET to count that day in the shipping computations. 

Only business days are included in the shipping computations.

Please allow 2-3 business days for order handling & processing in addition to the times below (except rush orders).


Services offered on the site for shipments in the Domestic United States Only are:

SERVICE
EST DAYS
EST TIME
CHARGE
1-5 Business Days
Delivery based on distance 
to destination
$5.00*
2 Business Days
Delivery typically by end of day
$15.00
1 Business Day
Delivery typically by end of day
$30.00
*Free shipping offers apply to UPS Ground orders over a certain amount

International shipments

We are unable to offer service to Non-US billing addresses, ship-to-addresses, ultimate destinations via forwarders or credit card issuers at this time.  Please note that other regions of the world may be serviced by a regional distributor or licensee.

Returns instructions & policy

Packages postmarked within 21 days of your actual delivery date (as confirmed by UPS.com) will be eligible for a return to the original tender type subject to a restocking fee of $6.95 per order unless specifically advertised.  We only accept returns for purchases delivered within the last 21 days and originally purchased from this website.  We cannot assist with other retailer purchases.  Goods must be returned in sellable condition in original packaging to be eligible for refund (with exception of damaged or misshipped goods )

Each package contains a packing slip and a prepaid return label.  Kindly place the prepaid label on the outside of the sealed and postal ready box with your returned items and copy of the packing slip enclosed.  Please indicate which items you are returning for cross-reference.  Always retain the tracking numbers and confirmation emails for your records.  Deliver the package to your postal carrier or nearest facility.

After 21 days, your return and refund will be processed and returned to your tender type.  You will receive an email to confirm.  Please do not send inquiries concerning returns until either you can confirm the return package has been lost in transit per the tracking numbers or 21 days have passed since your postmark date without receiving an email to confirm your credit.

All refunds are issued to original tender type. 

If you need a replacement label click here.

If you decide to pick your own shipping method, we suggest you return via Priority mail and request a delivery confirmation tracking number. This will allow you to track your package back to us. Please note we are not responsible for lost/undelivered packages that do not have a tracking number. 

You can mail your package to the address below: 

Returns Center
1248 South River Road
Cranberry NJ, 08512

Restocking fees

With the exception of mis-shipped goods, damaged goods or lost packages, all returns are subject to a restocking fee of $6.95 per order

This is to cover a portion of the expense of shipping, receiving, paying for return postage and restocking the goods and will be charged in all cases.