Customer Service

BY PHONE
1-888-327-9772

Hours 9am – 10pm EST
LIVE CHAT
Hours 9am – 10pm EST
BY EMAIL
customer_relations@easyspirit.com
WRITE TO US
Easy Spirit Customer Service
1411 Broadway 22nd Floor,
New York, NY 10018
FAX
917-229-2572
For Press Inquiries
Please email
easyspiritpr@easyspirit.com
PLACING AN ONLINE ORDER
Payment Options
  • For your convenience, we accept the following payment methods:
    • MasterCard
    • Visa
    • American Express
    • Discover
    • PayPal
    • JCB
    • Easy Spirit Company-Issued traditional gift cards
    • Gift cards issued by MasterCard, Visa, American Express & Discover
  • If checking out using a gift card issued by American Express, Discover, MasterCard and Visa, we ask that you hold onto your card until you’re certain that the order won’t be returned. Refunds can only be issued back to the original form of payment.
Checkout Using a Credit Card or Gift Card
  • Once items have been added to your shopping bag, click “Checkout”. You’ll then have the option of clicking “Checkout” or “PayPal Checkout.” Use “Checkout” if you’re paying with a credit card, gift card or voucher.
  • During checkout fill out shipping information. Please note that we do not ship to P.O. boxes or APO addresses.
  • Select shipping method and then click “Continue to Payment”.
  • Select a payment method.
  • Enter billing address if different from your “Ship To” address, then click “Continue to Order Review”.
  • Review your order to make sure your information is correct, and then click “Place Order”.
  • You will receive an email confirmation once your order is placed.
  • You will receive a shipping confirmation email with a tracking number once your order ships.
Checkout Using PayPal
  • Once you have added items to your shopping bag, click “Checkout”, and then click “PayPal Checkout”.
  • You will then be taken to a PayPal login page.
  • Log into PayPal and review the shipping address stored in your PayPal account. Once you verify your information, click “Continue” to return to the Easy Spirit checkout page.
  • Review your order details and then click “Place Order.” Please note that we do not ship to P.O. boxes or APO addresses.
  • Once your order is placed, you will receive two email confirmations: one from Easy Spirit and one from PayPal.
  • You will receive a shipping confirmation email with a tracking number once your order ships.
Billing Information
  • When selecting the credit card payment option, be sure to include the billing address associated with the credit card to avoid delay.
  • Currently, we’re unable to accept orders with billing addresses outside the 50 contiguous U.S. states.
Promotion Codes

To redeem a promotion when a coupon code is required:

  • On the checkout page enter your promotion code in the space marked “Apply a Promo Code”.
  • Click the "Apply" button on the right side of the page.
  • Your discount will be reflected in your “Order Summary”.

 

The following restrictions apply:

  • To qualify for a specific promotion, your order must be placed during the specified promotion period. We can’t apply a current promotion to a previous purchase.
  • Some promotional offers may not be combined with other offers.
  • Your order may need to be a certain dollar amount to qualify; shipping and taxes are not applicable towards the qualifying amount.
  • Gift card purchases, taxes, shipping and handling fees do not count towards the qualifying amount.
  • Only one promotion code may be used per order; offers may be used only once unless otherwise specified.
  • Free shipping offers are valid on standard 5-7 business day shipping for orders placed at www.easyspirit.com with a specified minimum purchase.
  • 5-7 day shipping is not available for shipments to AK, HI.
  • Offers may only apply to certain price points (full-price only or sale only) or select products. Offers may not be valid at Easy Spirit retail stores.
  • Offers are not valid for purchases of gift cards.
  • Offers are not for resale and are not redeemable for cash.
Taxes & Tax-Exempt Purchasing

Our tax policy:

  • Order totals shown at checkout reflect an estimated tax amount. The actual charge to your credit card includes all applicable taxes calculated at the time your order is shipped. Those tax amounts appear on your packing slip.
  • Taxes charged on merchandise are based on state and local tax laws of the delivery address.
  • Taxes on shipping and handling charges are based on state and local tax laws of the delivery address
  • If you return an item for a refund, that refund includes the taxes you paid for the item. There is no refund for taxes paid on shipping and handling.

 

Tax-exempt purchases:

  • To ensure compliance with tax laws, we must receive completed forms and verify some information before a purchase can be made; all forms must be faxed to customer service for verification.
  • If you're making a purchase for a tax-exempt organization or you are an individual who qualifies for a tax-exempt purchase, please fax your order form and tax exempt form with a copy of your ID to 917-229-2572.
  • To obtain an order form, please begin entering your order online by filling out your information, including your billing, shipping and payment method. You will then have the option of submitting your order or printing it. Please print the order form and fax it to our secure fax number.
Shipping Options (For U.S. shipments only)
  • If your order includes multiple items, they may ship from different locations, experience different ship times or arrive on different days. You will not be charged extra if your items ship separately.
  • When your order leaves our warehouse, you will receive an email with your tracking number.
  • Please note that it may take 24 hours before tracking information is available.
  • You have several shipping methods to choose from:
5-7 Business Days 3-5 Business Days 2 Business Days Next Business Day
$5.00 $7.00 $15.00 $30.00
  • 5-7 business day shipping often requires the United States Postal Service (USPS) to make the final delivery. If USPS delivery is not an option for you, please select another shipping method.
  • 5-7 business day shipping is not available to shipments to AK or HI. Please select shipping method for these states.
  • If your order is placed before noon on a regular business day, your order will be processed that same day
  • Orders placed after noon, or on Saturday, Sunday or holiday will be processed the next business day.
  • Gift cards are shipped separately and ship free with the 5-7 business day option. Other shipping options are subject to normal rates.
Pre-Orders, Back Orders & Bulk Orders
  • Pre-Orders: We love introducing new style releases as soon as we can, even before they’re on our shelves. You can pre-order many of them online. Pre-ordered items are placed on "back order." Your credit card is authorized for the purchase, but you are not charged until the items become available and are shipped to you. Expected delivery dates are indicated when you pre-order an item, but please note these dates are subject to change.
  • Back Orders: When an order is placed on a back ordered item, your credit card is authorized for the purchase, but you are not charged until the item(s) become available and are shipped. Expected delivery dates are indicated when you purchase a back ordered item, but please note these dates are subject to change.
  • Bulk orders: Our merchandise isn’t intended for re-sale. Online purchases are limited to 10 items per order, per customer. For corporate sales, please contact Customer Service at 888-327-9772.
Size Chart
Size Chart
Order Cancellation
  • Once your order is submitted, we’re immediately working on sending it to you as quickly as possible. There is a very small window of opportunity to cancel your order before it is fully processed.
  • Please call 888-327-9772 as soon as possible, and we'll do everything we can to accommodate your request.
  • Please note that online orders take approximately two hours to download into our ordering system.
ORDER STATUS & TRACKING
Order Status & Tracking
  • Once your order has been shipped, we’ll notify you via email of your shipment’s status. This email will also provide tracking information, which allows you to check the status of your order at any time.
  • Track your order
RETURNS & EXCHANGES
Return Policy
  • We'll accept unworn or defective merchandise when you return it in its original packaging within 30 days of the date you received it.
  • Returns after 30 days of the date of delivery to you, and items marked "FINAL SALE" or "AS IS," will not be accepted.
  • We don't accept returns for Easy Spirit products purchased at department stores, specialty stores or websites other than www.easyspirit.com
Returns to Store
  • You can return your online purchase to your local Easy Spirit outlet location or by mail.
  • To find a store nearest you, visit out Store Locator.
Returns By Mail
  • Pack and seal your return securely in the item's original packaging.
  • Properly mark your packing slip with the item(s) being returned and the reason for your return, and include it in your return package.
  • If you don't have your packing slip, you can insert a copy of your order confirm email or provide us with the following information:
    •  
    • Name
    • Address
    • Order Number (if available)
    • Item(s) being returned and the reason why

 

You have two options for return shipping:

 

A. Use the pre-paid USPS shipping label included in your package or generate a new label online. Ship using your local Post Office and we'll deduct $7.50 from your refund for postage. Write down your return tracking number in case the return is delayed or lost in transit.

B. Ship the package to the address below using your preferred method. We suggest delivery confirmation for tracking to resolve any issues of delayed returns or lost packages. Please retain your return tracking number.

  •  
  • e-Commerce Returns
  • 1245 Forest Parkway
  • West Deptford, NJ 08066-1728


 

NOTE: the prepaid label can only be used when shipping within the U.S.

Returns By Mail
Refunds & Credits
  • Refunds for eligible returns are applied according to the original form of payment.
  • Below are the details for refunds by payment method.
If you paid with We will refund you with
Credit Card A refund for your return will be applied to the same card
Gift Card Only A refund for your return will be issued in the form of an E-Gift Card via email.
Gift Card and Credit Card Combined The refund will be split as follows. The original amount charged to your credit card will be refunded back to the same credit card. You will receive an E-Gift Card via e-mail for the amount taken from your gift card.
Check Check
Non Company issued gift card- Visa, MasterCard, Amex If you're using a bank-issued gift card, please hold on to it until you’re certain that you won't be returning the item. Your refund can only be issued back to the gift card used to make the purchase.
Exchanges

Exchanges would require that you return your existing item and place a new order with us by phone 888-327-9772. We'll do our best to ensure you're able to place an order for the item you want, as well as price-match your original order.

  • Free return shipping on the unwanted item and free shipping on your new order will be given to you when we process the exchange.
  • As soon as we receive and process your returned item, you'll be refunded the purchase amount to the original method of payment. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account
For international returns, click here
MY ACCOUNT
Registration Benefits

While you're shopping easyspirit.com, we offer the option to register with us. Once you have registered, you'll be able to sign on to your account when visiting our site.

 

Benefits include:

 

  • Shop easyspirit.com with the same email address and password.
  • Receive a special welcome offer via email to be used on our site.
  • Save items placed in your Shopping Bag. These items will be saved for as long as they are still available on easyspirit.com.
  • Receive emails announcing up-to-the-minute info on new arrivals, site and store events, and exceptional sales at easyspirit.com.
  • For your convenience, you can securely save multiple addresses (for billing and shipping to your friends, family, work etc.) so you won’t have to reenter that information every time you order. For your security, we do not store your payment information.
  • Have quick access to the status of open orders and history of previous orders.
  • Add items to your wish list to view later.

 

For more information, please view our Privacy & Security Statements.

View or Change Your Profile
  • You must sign in to easyspirit.com to view or change your personal information. Once you are signed in, click on the tab with your name on it on the upper right side of the page to view your account options.
  • Go to My Account and click on “My Profile” to make changes to the following:
    •  
    • Address
    • “Remember me” for future visits options
    • Opt in or out to receive promotional emails
Change Your Email Address or Password
  • To change your email address and/or user name, please login to the “My Account” on the top right hand side of the page and click on the tab with your name on it to view all of your account options.
  • Click on email address & password.
Email Preferences & Unsubscribe
  • You can control the types of emails you would like to receive from us. Go to email preferences under “My Account”, and let us know the types of emails and frequency you wish to receive.
Unsubscribe
  • Click on the “Unsubscribe” link at the bottom of any email.
  • You can also click on the unsubscribe link.
Order History
My Wish List
  • At easyspirit.com, you have the option to add items to your closet to view another day or until you’re ready to place your order. You can also email your closet to anyone to share.
  • As long as you’re logged into your account, the items placed on your Wish List will always be available to you, unless they become sold out.
Address Book
  • Your account “Address Book” saves multiple ship-to addresses for quick and easy checkout. You can label each address with a name and they will all be available for you to choose from at checkout.
GIFT CARDS
Gift Cards
  • Gift Cards are the perfect gift with a size that fits all. Order a Gift Card here.
  • All of our Gift Cards can be redeemed online and in retail and outlet stores.
  • Customize your Gift Card with the perfect message.
  • Gift Cards can be mailed directly to you or to the recipient of your choice.
  • Gift Cards are available in multiple denominations, and their value is not taxed.
Check Your Balance
  • To check if you have a balance remaining from a Gift Card, please click on “Gift Cards/Check Balance”, located on the bottom of our site.
  • You will then be able to enter your gift card number and pin number at the bottom of the page, which will remain the same until the balance is completely used.
  • Check your balance.
Check Your Balance
INTERNATIONAL SHIPPING
Borderfree
  • Our partnership with Borderfree allows us to provide our international clients with the ability to shop at easyspirit.com in the currency of their choice, with competitive shipping costs and delivery times.
Place An International Order
  • Once you arrive at easyspirit.com, click on the flag in the top right navigation bar to select your shipping country and preferred currency. All prices will automatically be converted into your chosen currency.
  • When you proceed to checkout, your secure transaction will be completed with Borderfree, which will calculate and display a guaranteed order total in your preferred currency. This total will include all shipping costs from our warehouse in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by customs and revenue authorities in the destination country. Your credit card will be billed by Borderfree and your credit card statement will read "BF*easyspirit.com " as "BF" denotes the Borderfree network.
  • Borderfree will bill your credit card at the time your order leaves the U.S.
Timing & Costs
  • You will be quoted specific delivery dates at the time of checkout that are based on your selected country, and the shipping methods available for the items in your shopping cart.

 

Estimated delivery days for our international orders are as follows:

 

DESTINATION ESTIMATED DELIVERY DAYS
Canada 4-17 Business Days
United Kingdom 5-12 Business Days
Mexico 5-9 Business Days
Central America & the Caribbean 5-12 Business Days
South America 5-13 Business Days
Europe 5-13 Business Days
Asia-Pacific Countries 5-12 Business Days
South Asia 6-12 Business Days
Africa & Middle East 5-13 Business Days
Iceland 6-11 Business Days
Russian Federation 8-18 Business Days
  • International shipping cost is calculated based on a number of factors including selected shipping time, the number of items purchased, weight of the items, and destination country.
  • International shipping will be calculated and guaranteed during the Borderfree global checkout based on the items you’re purchasing and your shipping destination.
Duty & Taxes
  • Duty (customs tariff) is set by the destination country’s customs authorities and is determined based on a combination of the country’s origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that Borderfree supports.
  • Value Added Tax (VAT) rates are set by the destination country. You’ll be able to view the guaranteed total amount of applicable duty and tax/VAT for your order during the Borderfree global checkout process.
Promotions & Policies

International orders are not eligible for:

  • Free Shipping
  • Gift Card purchases
  • Payment with Gift Cards
  • Price adjustments
Exceptions & Restricted Items
  • Some items, including hazardous materials, furs, exotic leathers, and jewelry may not be available for international shipment. Some beauty items may be considered hazardous materials due to their alcohol content and cannot be shipped internationally. International customers will be notified to remove restricted items during the checkout process.
Returns & Exchanges

Returns:

  • If you are not satisfied with your purchase for any reason, please contact us at customer_relations@Easyspirit.com and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded.
  • You will receive a return authorization number from our Customer Service team, as well as return instructions.
  • We will accept returns of unworn, unwashed or defective merchandise within 45 days of purchase. Refund amounts for returned items will be credited to you by our world-wide shipping partner FiftyOne in the same currency and using the same exchange rate as your original order. You will be responsible for return shipping charges.
  • Please note: We cannot accept a return without a return authorization number.

 

Exchanges:

  • We currently cannot accept exchanges for internationally shipped orders.
  • If you are not happy with the size or style you received, simply follow the returns process above and place a new order for the item that you wish to receive.
Tracking an International Order
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